Draft for attorney review. Not yet in effect.
MailMate Terms of Use
These terms are an agreement between you and MAILMATE AI INCORPORATED ("MailMate", "we", "us"), [Company address — to be provided], for the MailMate app and related services. By using MailMate you agree to these terms and to our Privacy Policy.
1. What MailMate does — and does not do
MailMate uses AI to explain letters you add, translate them, answer questions and draft replies. Explanations are for general information and may contain mistakes. They are not legal, tax, financial, medical or immigration advice. Always check the original letter, and for important decisions consult a qualified professional. MailMate never sends anything on your behalf unless you request and authorize a human service.
2. Your account
You must be at least 18 years old, or the age of majority where you live, to create an account. Keep your sign-in secure; you are responsible for activity in your account. You may delete your account at any time in the app.
3. Subscriptions
- MailMate offers a free plan with monthly limits and a paid plan, MailMate Plus, billed monthly or yearly through your Apple ID.
- Plus renews automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel in your Apple ID subscription settings.
- Prices are shown in the app before you buy. Refunds are handled by Apple under its policies.
- Unused monthly allowances do not carry over.
4. Human services
- You can request help from people: phone calls on your behalf, bill-reduction negotiation, or a review by a lawyer. Each request is quoted separately. No work starts and nothing is charged until you accept the quote and authorize the service.
- Human services are paid through a secure payment link sent to you, outside the App Store, and are not part of a subscription.
- Bill reduction: we first assess whether a reduction looks possible. If you engage us, the fee is a percentage of the amount actually saved, as stated in your quote; if nothing is saved, there is no success fee. Results are not guaranteed.
- Lawyer review: lawyers are independent and are not employed by MailMate. They quote and contract with you directly under their own terms. MailMate is not a law firm, does not provide legal services, and does not receive any part of a lawyer's fees.
- When you authorize a service, you allow us and the provider to view the letter you linked and to contact the organization named in it about that matter.
5. Your content
You keep all rights to the letters and information you add. You give us permission to store and process them only to provide MailMate to you, as described in the Privacy Policy. Add only mail you are entitled to handle — your own, or mail of people who have asked you to help them.
6. Acceptable use
Do not use MailMate to break the law, to process other people's mail without permission, to upload harmful code, to interfere with the service, or to try to access other users' data.
7. Disclaimers
MailMate is provided "as is". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and accuracy of AI-generated content. We are not responsible for missed deadlines, penalties or losses that result from relying on an explanation without checking the original.
8. Limitation of liability
To the fullest extent permitted by law, MailMate's total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or US$100 if greater. We are not liable for indirect, incidental or consequential damages. Some places do not allow these limits, so they may not apply to you.
9. Ending the service
You may stop using MailMate at any time. We may suspend or end accounts that violate these terms. If we discontinue MailMate, we will give reasonable notice so you can export or delete your information.
10. Law and disputes
These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Courts located in New York State will have jurisdiction, except where the law of your place of residence requires otherwise.
11. Apple
These terms are between you and MailMate, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide support for it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
12. Changes and contact
We may update these terms; we will tell you in the app before material changes take effect. Questions: support@bvattech.com.